Privacy Policy

Overview

ReceiptKit helps businesses design and print receipts. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect account information (such as name, email, and organization details), service usage data (such as print job metadata, bridge health telemetry, and browser print events), and support communications. We do not store payment card numbers in ReceiptKit.

Plugins and Client-Side Components

Our plugins and apps (for example ReceiptKit for WooCommerce) send the order data needed to print a receipt to ReceiptKit when you use automatic printing. When you print from your browser instead, the receipt is rendered on your own computer: the page loads a ReceiptKit renderer script and the font files your template uses from receiptkit.io, which involves the ordinary web request data (such as IP address and browser type) but no order contents. After a browser print, the plugin sends a small usage event containing the template identifier, the order identifier, and the plugin as the source, so your dashboard can show printing activity. Browser prints are not counted against plan limits.

Store Sample

When you connect the WooCommerce plugin (and when you click “Update previews from my store”), the plugin sends your store's name, language, currency and date formats, tax rate names, shipping and payment method names, and the names and prices of a few of your best-selling products, so your receipt templates preview like your store. No customer or order data is sent. It is stored with your account, used only for your own template previews and test prints, and deleted with your account.

Recent Orders

If you turn on “Design and reprint with your real orders” (offered when you connect a store, and in Organization settings), we keep the order data of the receipts you print through ReceiptKit: your latest 100 orders, and none older than 30 days. It includes what the receipt shows, such as order numbers, items, prices and your customers' names, contact details, addresses and notes. We use it only so you can preview your templates with real orders, view and reprint recent receipts in your dashboard, and so our support team can see exactly what printed when helping you; each support view is logged. Older orders are deleted automatically. Turning the setting off deletes every kept order right away, and deleting your account deletes them too. When the setting is off, order data passes through ReceiptKit to your printer and is not kept.

Bridge Diagnostics

The ReceiptBridge app (on a Windows PC, Mac, or Raspberry Pi) sends us technical diagnostics so we can fix setup and printing problems: its app version, the computer's local network addresses, the results of printer scans (limited to the receipt printers it finds), and print errors together with the printer's status at the time. It never sends receipt contents or a list of the other devices on your network. Diagnostics are kept for 30 days and are only visible to the ReceiptKit team. You can turn them off in the bridge's Settings (“Send diagnostics to ReceiptKit”).

To diagnose a problem you report or one we detect, ReceiptKit support can request a bridge's recent log files (technical records of what the app did) and have it record more detailed logs for a few hours. Requested logs are kept for 30 days. Both follow the “Send diagnostics to ReceiptKit” setting: when it is off, the bridge declines. Support can also open Remote View on a bridge while its “Allow remote viewing” setting is on; the bridge shows a notice while someone is connected.

How We Use Information

We use data to provide and improve the service, secure accounts and infrastructure, process billing, and provide support. We may use aggregated or de-identified data for product analytics and reliability improvements.

Data Sharing

We share data only with vendors needed to operate ReceiptKit (for example cloud hosting, authentication, and analytics providers), subject to contractual safeguards. We do not sell personal data.

Security

We use industry-standard administrative, technical, and organizational safeguards to protect your data. No system can be 100% secure, but we continuously work to reduce risk.

Retention

We retain data only as long as needed to provide the service and meet legal, accounting, or security obligations.

Your Choices

You can request access, correction, or deletion of your personal data by contacting us. Some requests may be subject to legal or security exceptions.

You can delete your account yourself under Account settings. Deleting it also deletes every organization you are the only owner of (its printers, bridges, templates and print history) and cancels any paid subscription. For 30 days, our support team can restore everything if you ask; after that it is permanently deleted. We then keep only an anonymous record of the deletion (dates, a one-way hash of the email address, and how you found us), not your email address or account data.

Contact

Questions about this policy can be sent through the contact page.